SME Fleet Collision Repair Management Services by DingGo

Small to medium enterprises are the life-blood of the Australian economy.

DingGo is an independent Australian-owned and operated company specialising in fleet accident management and repair management services. We comprehend the challenges faced by SMEs – the scarcity of resources and the constant race against time. Few fleets have the luxury of spare vehicles, leading to business setbacks when one is sidelined for collision repairs. We understand the hassles of managing roadside rescues, claims, and negotiating with local panel beating shops. It's time-consuming and can be frustrating, detracting from your core business and revenue generation.

At DingGo, we're here to assist you in achieving fleet fitness. With a broad clientele of SMEs nationwide, we offer a customisable, health & safety-compliant driver support program tailored to your business needs.

Our services save you time, minimise business disruption, and cut costs. Whether you have company-owned or leased fleets, DingGo delivers a top-notch accident management service.


DingGo offers independent accident management and collision repair services to fleets of all sizes. Since 2018, we've been providing exceptional service to Australian fleets, collaborating closely with alliance partners in car leasing, car manufacturing, and insurance brokerage.

Our value proposition is clear – professional fleet management saves you time, resources, and money. Outsourcing accident and collision repair administration, a non-core activity for most businesses, frees up non-productive time and offers a significant opportunity for all fleets.

In addition to core accident management, we provide service extensions and fully customisable programs to ensure your fleet is compliant with health & safety legislation. Standard Operating Procedures tailored to your fleet maintain consistency and compliance nationwide. Our bundled services come at highly competitive rates.

For more information about DingGo's services, contact us for a confidential, no-obligation discussion at

Service summary

DingGo provides a nationwide turn-key accident management solution seamlessly integrated with key stakeholders in the supply chain. This includes insurers, brokers, assessors, and a network of certified collision repair specialists accepted by all insurance companies. We manage logistics from impact to delivery, reducing administration time for management and drivers, enhancing operational efficiency, and minimising overall downtime.

Customer satisfaction at DingGo is unparalleled, with the DingGo experience average 4.8/5 from over 3000+ driver reviews.

Nationwide Toll-Free Service:

  • Maximum caller response time: 60 seconds
  • Salvage and towing coordination (towing cost billed directly to your insurer)
  • Proactive timely communications coordinating all parties.
  • Replacement hire cars available in most locations, which can include drop off and pick up.
  • Coordinated quality damage repairs to manufacturers’ specifications.
  • Quality damage repairs to your fleet' specifications (Inc signage, Decals & Stickers)
  • Daily progress tracking and proactive status updates
  • Customer log-in access to specialised accident management cloud-based portal
  • Windscreen/glass claim coordination and on-site replacements
  • Access to our world class Fleet Management Reporting

Health & Safety

Protecting your mobile workforce is crucial. DingGo helps fleet operators comply with health & safety obligations, offering expertise in fit-for-purpose vehicle selection, maintenance safety, and robust driver safety protocols.

Our technical team & systems

The DingGo team, known as "The DingGo Team," boasts extensive insurance or trade-based experience, including the collision repair sector. Our dedicated Account Managers provide end-to-end support throughout the accident and collision repair process.

State-of-the-art telephone technology and software systems ensure a prompt and dependable response.

Our cloud-based, real-time processes enable quick capture of all required information, maximising customer service and response times. The platform ensures clarity, permanent record-keeping, transparency, and auditability.

Our operating system is completely developed in house and is hosted on shore in Australia on AWS servers. It prioritises security and functionality, capable of handling an unlimited number of cases simultaneously.


In addition to our core accident management offering, DingGo provides a range of service enhancements, benefits, and reporting packages. Contact us now to understand your unique requirements and develop a proposal for the ideal service solution, ensuring your business is fleet fit.

Talk to us now

For a confidential, no-obligation discussion about your fleet requirements, contact now.